At Silk & Stone, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.

This Privacy Policy explains how we collect, use, store, and protect your information.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Billing address
• Shipping address
• Order and purchase details
• Account information
• Information provided when contacting customer support
• Payment-related information required to process your order

We do not directly store sensitive payment information such as your complete card number or CVV. Payments may be processed securely through third-party payment gateways.

2. How We Use Your Information

We may use your information to:

• Process and fulfill your orders
• Arrange delivery of products
• Send order confirmations and shipping updates
• Provide customer support
• Process returns, refunds, and exchanges
• Respond to your questions and requests
• Improve our website, products, and services
• Prevent fraudulent or unauthorized transactions
• Send promotional communications where you have provided consent

3. Payment Information

Payments made through our website may be processed through secure third-party payment providers.

We do not intentionally store complete debit card, credit card, banking passwords, or other sensitive payment credentials on our servers.

4. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, understand website usage, and improve website performance.

You may manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

5. Sharing of Information

We may share necessary information with trusted service providers such as:

• Payment gateway providers
• Courier and delivery partners
• Website hosting providers
• Technology and website service providers
• Customer support services

These parties receive only the information necessary to provide their respective services.

We do not sell or rent your personal information to third parties.

6. Data Security

We take reasonable steps to protect your personal information from unauthorized access, misuse, alteration, disclosure, or destruction.

However, no online transmission or electronic storage system can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites or services.

Silk & Stone is not responsible for the privacy practices, content, or security of external websites. We recommend reviewing their privacy policies before providing personal information.

8. Children’s Privacy

Our website is not intended to knowingly collect personal information from children without appropriate parental or guardian involvement.

9. Your Information

If you have questions regarding your personal information, wish to update your details, or have concerns about how your information is used, please contact us.

10. Contact Us

For privacy-related questions, please contact:

Silk & Stone
Phone: +91 93901 63989
Email: vushasree99@gmail.com
Location: Hyderabad, Telangana