Shipping Policy

At Silk & Stone, we aim to process and deliver your orders safely and efficiently.

This Shipping Policy explains our order processing and delivery procedures.

1. Order Processing

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time may be longer during:

• Sales
• Festive periods
• Holidays
• Product launches
• High-order-volume periods

2. Delivery Time

After dispatch, orders are generally expected to be delivered within approximately 3–7 business days, depending on the delivery location and courier service.

Delivery times are estimates and are not guaranteed.

Remote locations may require additional delivery time.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Shipping charges may vary depending on the delivery location, order value, weight, or applicable promotional offers.

4. Order Tracking

Where tracking is available, customers may receive tracking information after the order has been dispatched.

Customers can use the provided tracking information to follow their shipment.

5. Delivery Address

Customers are responsible for providing a correct and complete delivery address, including:

• Name
• House/Flat number
• Street/locality
• City
• State
• PIN code
• Contact number

Silk & Stone cannot be held responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

6. Delivery Delays

Delivery may occasionally be delayed due to circumstances beyond our control, including:

• Weather conditions
• Natural events
• Courier delays
• Public holidays
• Festivals
• Strikes
• Transportation issues
• Incorrect address information
• Remote delivery locations

We appreciate your patience in such situations.

7. Failed Delivery

If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply depending on the courier service.

8. Damaged Packages

If you receive a package that appears significantly damaged, please document the condition of the package and contact us as soon as possible.

Photographs or videos may be requested to investigate the issue.

9. Shipping Locations

We primarily provide shipping within India, subject to serviceability and availability of courier services for the destination.

International shipping, if offered in the future, may be subject to separate shipping charges, customs duties, taxes, and delivery conditions.

10. Contact Us

For shipping-related questions or assistance:

Silk & Stone
Phone: +91 93901 63989
Email: svgVushasree99@gmail.com
Location: Hyderabad, Telangana