Return & Refund Policy

RetAt Silk & Stone, we want you to be happy with your purchase. If you are not satisfied with an eligible product, you may request a return according to the conditions below.

1. Return Period

Return requests must generally be submitted within 7 days of receiving the order.

Requests submitted after this period may not be accepted.

2. Eligibility for Returns

To be eligible for a return, the product must:

• Be unused and unworn
• Be in its original condition
• Have the original tags attached
• Be returned with the original packaging where applicable
• Not have stains, makeup, perfume, or other marks
• Not have been washed, altered, repaired, or damaged

Products that do not meet these conditions may be rejected after inspection.

3. Non-Returnable Products

Returns may not be accepted for products that:

• Have been worn or washed
• Have been altered or damaged by the customer
• Are missing original tags
• Have stains, makeup, perfume, or other marks
• Have been damaged due to improper handling
• Are returned after the applicable return period
• Are specifically marked as final-sale or non-returnable

4. Wrong, Damaged, or Defective Products

If you receive:

• A wrong product
• A damaged product
• A defective product
• A missing item

please contact us as soon as possible after delivery.

We may request clear photographs or videos of the product, packaging, shipping label, and issue to help us investigate the matter.

5. How to Request a Return

To request a return, please contact us with:

• Order number
• Customer name
• Product name
• Reason for return
• Photographs/videos where required

Our team will review your request and provide further instructions.

6. Return Shipping

Unless the product is incorrect, defective, or damaged before delivery, return shipping costs may be the responsibility of the customer.

Where the return is due to an error on our part or an eligible defective/damaged product, we may arrange or reimburse return shipping as appropriate.

7. Refunds

Once the returned product is received and inspected, we will determine whether it qualifies for a refund.

Approved refunds will generally be processed through the original payment method or another appropriate method.

The time taken for the refund to appear in your account may depend on the payment provider or bank.

8. Exchanges

Exchanges may be offered subject to product availability.

If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund where applicable.

9. Order Cancellation

If you want to cancel an order, please contact us as soon as possible.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

10. Contact Us

For return, refund, or exchange requests:

Silk & Stone
Phone: +91 93901 63989
Email: vushasree99@gmail.com
Location: Hyderabad, Telangana